House Rules
Check-in: from 3 PM until 9 PM
Check out: until 11 AM
We kindly ask our Guests who arrive after the working hours of the reception to let us know their approximate time of arrival and to contact us when they are 30 minutes away from our location.
Early check-in:
Early check-in is possible from 10 AM, but only if the accommodation is not occupied the night before the arrival of the guests.
Late check-in:
Late check-in is free of charge until 11 PM.
For late check-in after 11 PM, we charge a fee of 10 euros for our Hostel's rooms and a fee of 15 euros for our Apartments and Luxury Suites.
Late check-out:
Late check-out is not possible if we expect Guests in the accommodation on departure day.
If we don't expect any Guests, the late check-out fee is the regular price for the night.
No smoking:
Smoking is not allowed in our accommodations.
A large number of our accommodations have a dedicated space for smokers: terraces, patios or smoking rooms.
No pets allowed
Sorry for that.
No parties allowed
Parties are not allowed in our accommodations.
If the Guests don't respect this rule, they will be asked to leave the accommodation immediately, without refund.
Quiet hours:
From 10 PM until 9 AM.
We kindly ask our Guests to respect the quiet hours in the building, in the elevator, on terraces or in patios and in the accommodations.
To the attention of our Guests staying in our accommodations with patios in Kolarčeva 5:
Because of the high acoustic level of the inner courtyards, we kindly ask our Guests not to talk loudly or listen to loud music while sitting in the outside area. Upon the building's rules, the use of the courtyards between 10 PM and 9 AM is not allowed. In case our Guests need to use the outside space during this time interval, we kindly ask them to do it in total silence (no conversation, no phone talk, no music).
If the Guests don't respect this rule, they will be asked to leave the accommodation immediately, without refund.
Property damage:
We kindly ask our Guests to take care of their accommodation and to avoid any damage to the devices, the furniture, the equipment and the walls. Any damage will be charged.
Upon our inspection, all the electrical devices are in order. If the Guests notice any malfunction, they are kindly asked to report it immediately to the reception.
Towel policy:
Upon the Law on Tourism of the Republic of Serbia, we replace the towels after every third night.
The towels will be replaced only upon request of the Guests.
We kindly ask our Guests to use the towels only for their purpose. Please do not use them as bath mats or to clean your shoes. Hair dyeing in the accommodations is also strictly forbidden.
The Guests will be charged the amount of 5 euros for each irreparably damaged towel.
Linen policy:
Upon the Law on Tourism of the Republic of Serbia, we replace the linen after every seventh night.
The linen will be replaced only upon request of the Guests.
We kindly ask our Guests not to eat or drink in the beds.
The Guests will be charged the amount of 25 euros in case of irreparably damaged linen.
