Your belongings:
We kindly ask our Guests to take care of their belongings at departure. We do not bear any responsibility for any item the Guests left in the accommodation.
In case we find any item in the accommodation after the Guests' check-out, for sanitary reasons, we will throw them away.
We do not send any forgotten item by the Guests in the accommodation by post, either in Serbia or abroad. If Guests can organize someone to pick up the forgotten items, we will keep them in our office until they are claimed.
Loss of the accommodation's key:
We kindly ask our Guests to take care of their accommodation's keys or key cards.
The loss of the key or key card will be charged as follows:
Hostel rooms, Apartment #1, #3, #4, #5, Loft, Apartment Artistika, Old Café Spa Apartment, Apartment Balkanika: 10 euros
Guest Room Čika Ljubina: 30 euros
Apartment #2: 70 euros
Luxury Suites: 30 euros
Luggage storage at chek-in and check-out:
There is no reception and no dedicated place for luggage storage.
Luggage storage at check-in: Subjected to the working schedule of our cleaning staff. If the cleaning staff is present in our premises, Guests can leave their luggage, not earlier than 11 am, upon previous request.
Luggage storage at check-out:
Subjected to the working schedule of our cleaning staff. If the cleaning staff is present in our premises, Guests can leave their luggage until 3 pm, upon previous request.
We do not request any chores to be done by our Guests before departure.
However, we would appreciate if our Guests don't accumulate trash bags in their accommodations during their stay and regularly throw the trash in the containers on the street, in order to avoid bad smell in the accommodation.
We kindly ask our Guests to use the kettles only for water.
It is forbidden to use the kettles to boil milk, soups or noodles.
Should we find out at Guests' departure that the kettles were used in an inappropriate manner, we will charge a fee of 70 euros for the damaged kettle, as the whole welcome tray will have to be replaced.
The use of your private data:
As a registered accommodation provider, ABC Accommodations is in the obligation of registering their Guests.
Upon arrival, our Guests will be asked to present their travel documents for registration.
The data that are required by the Ministry of Tourism are the following:
* First name and last name
* Date of birth
* Country of birth
* Place of birth
* Nationality
* Travel document number
* Date of issuance of the travel document
* Date of entry in Serbia
* Place of entry in Serbia
These data will be collected from our Guests by taking a picture of the travel documents. As soon as the data are input in the system E-turista of the Ministry of Tourism, the pictures will be deleted.
For our parking terms, please click here:
PARKING
We kindly ask our guests who booked our accommodations via booking platforms, especially Booking.com, to look for the parking information in the property description in order to establish that the parking terms are the same.
Instructions for check-in:
1. Please let us know your time of arrival, so that we can organize your check-in. If you are coming to Belgrade by plane, let us know your flight number.
2. If you arrive by car or bus: Please send us a message or call us when you are 30 minutes away from the location of your accommodation.
If you arrive by plane: Please send us a message or call us when you leave the airport.
If you arrive by train, please send us a message or call us when you arrive at the Belgrade train station.
Viber/ WhatsApp
+381 61 5775000
Please note that, in case you don't send us a message or don't call us as per the instructions above, you might have to wait for a staff member to come to the location.
A staff member is always waiting for the guests at the locations. There is no possibility of self check-in.
At check-in, we will give you the instructions for check-out.
